The Help Desk is available for our Flex Support™
and Maintenance and Support Agreement customers, Monday through
Friday, 24 hours a day. Customers can log and request support
services through this convenient channel.
The Technical Application Center provides
centralized problem analysis and troubleshooting for our Maintenance
and Support Agreement clients who require support beyond our
Help Desk services. The Technical Application Center can remotely
monitor customers' systems while providing technical support
for video and audio teleconferencing.
The Field Support Group consists of the best
factory-trained and certified technicians, engineers, and
design engineers, who are responsible for resolving your audiovisual
problems in the field
The Service Center is our core of in-shop
factory trained technicians who specialize in the repair of
audiovisual components.
The Avidex Customer Service Group is here
to help you. We provide customer care, answer questions and
untangle logjams to ensure your issue is resolved quickly,
accurately and to your satisfaction. Customer Service works
closely with all Avidex departments and manufacturers for
order status, timely repair and advance component replacements.
The Avidex Support Services Group has a wide array
of solutions designed to provide your organization
with premier technical support, customer service and problem
resolution. Whether you require a Time and Material solution
or a Global Maintenance and Support Agreement, Avidex is committed
to providing your organization with the best customer experience.
- Time and Materials
- Flex Support™ Program
-
On-Site Technical Support Specialists
- Maintenance and Support
Agreements
- Technical Certification Standard
The Avidex Repair Center is authorized to repair
the following
manufactured audiovisual equipment:
InFocus / Proxima / ASK / Sharp / NEC / Epson / LCD
Our repair centers are located at either:
Avidex: Seattle Repair Center 13555 Bel-Red
Road, STE 226 Bellevue, WA 98005
Avidex: Northern California Repair Center
6100 Stewart Ave Fremont, CA 94538
Frequently Asked Questions:
What do we need in order to repair your
equipment?
Please print, fill out and send the repair form with your
equipment to one of the above Service Centers for repair.
Once Avidex receives your equipment, you will receive an electronic
message regarding its status. In the event the equipment requires
parts, we will provide you with a detailed cost estimate prior
to any further action. Your written acceptance is required
prior to our commencement of work.
How can I pay for the repair?
We accept VISA, MasterCard, American Express, check, or purchase
orders. If you would like to use a purchase order, please
use this link to complete a credit
reference application (instructions are on the form).
How do I contact your Repair Center?
We ask that you send us an email regarding your question or
request. That way, we can respond to your specific needs as
soon as possible. Please direct all your inquiries to
avsupport@avidexav.com
How do I schedule an appointment to
pick-up my repaired equipment?
Once we notify you that your equipment is ready to be returned,
we will work with you to schedule the most convenient time
for you to pick-up the equipment or we can also ship it to
you for an additional fee.
> Download
Repair Form
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